Frequently Asked Questions

 


We’ve put together a list of the most common questions we’re asked. If you what you want to know isn’t here, please feel free to e-mail us with your query.

  • What is preset?
  • Why do we preset?
  • Where do you ship to?
  • How much is shipping?
  • Do I have enough time?
  • What range of colours do the flowers come in?
  • What range of colours do the candles come in?
  • What range of colours do you provide for text?
  • Can I change the wording or verse?
  • How much are the wooden bases?
  • What sizes are the candles?
  • Do we offer discount?
  • Do we do corporate orders?

What is preset?

When we preset our candles we actually pour the candle itself around a heat resistant glass insert. This means you cannot burn the candle down as it is not wicked through. Once the nightlight / tealight is burnt out simply insert a new nightlight / tea light. Only our flat top candles come preset. To see images of our preset candles please click here.

See below for images.

Why do we preset?

Several people contacted Jennie after they had lit their candles once too often asking her could she build them up again. With preset if things get a little amorous during your 20th wedding anniversary and you forget to blow your candle out, when you check it the following morning the night light will have burnt out and your design will still be on the candle, and you will have enjoyed your anniversary.

See below for images.

Where do we ship to?

We ship to most counties. If you require shipping outside of Ireland please contact us prior to placing your order check that the time frame allows us to get your order to you when required.

 

How much is shipping?

Shipping is a flat rate of €5 per order within all of Ireland.

If you require an order shipped elsewhere please contact us to see if we 1) Can ship to your destination. 2) For option on rates.

 

Do I have enough time?

Wedding orders take approximately 3/4 weeks, christening orders 1/2 weeks. Our busiest time is January through to September, we like as much time as you can afford to give us in that period. However we get at least 3 to 4 last minute orders a week that we allow for. If you are not sure please contact us by email or telephone and we will do our best for you. If you have very little time, please stay with the design on offer within the site. Custom designs can take a while.

 

Colour of flowers?

We purchase most of the basic colours. We dye the rest to suit your needs. If it is an unusual shade, a sample is always appreciated, either by email or post.

 

Colour of candles?

As our speciality is weddings we stay with the classics; we pour all our candles in White and Ivory, see below . If it is a large order we might consider dying our candles a different colour.

 

Colour of Text?

We prefer to stay with a black text as it displays best on the candles. However, if you do wish a different colour please ask us, but do stay with a rich dark colour. Pale blues, yellows, pinks and the like would not show up very well on your candles.

 

Can I change the wording or verse?

Yes. So long as we can fit it on the candle, you just supply the wording and a different verse. Do not forget to check out our selection of verses; you may find your verse is already there.

 

How much are the bases?

The cost of the bases vary, it depends on the size of the candle.

The bases for Small, Medium and Large Christening Candles is €5.
The bases for the Standard and Large Unity / Wedding Candle, Remembrance is €5.
The bases for the 2 lighting candles is €7 a set of 2.
Please note: We only sell bases with our own candles. They are not for sale separately.

 

 

What sizes are the candles?

To see the candle sizes that are available please see below.

 

Do we offer discount?

Yes on large orders we do offer a discount. However all our favours are hand poured so we are limited on what we can offer. If your order is in excess of 80 favours and a medium set of candles please ask us and we will let you know the best we can do. Please do not ask for a reduction in costs if you are asking for a last minute order.

 

Do we do corporate orders?

Yes we do. Please contact us by email or phone for more information.

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If you have a question you do not see here then please fell free to contact with us with your query.
Contact Page


Candle Types & Sizes

All our candles are hand poured from high quality wax and come in a variety of sizes. Candle A is our largest candle. Candles B & C are used as our large Christening candle, standard wedding, anniversary or memorial candle. Candle D is mainly used as our medium christening candle. Candle E as part of our Wedding sets and memorial candles. Candle F small christening and Candle G is our favor / favour candle.

We only make our Candles in White and Ivory

Candles come in two styles, peaked or flat top.

Peaked candles are wicked only

but our flap top candle can be either wicked (normal candle)

or preset with glass inset.

See next section for explanation of

Preset candles.

Preset / Pre-set Candles

We pour the candle around a heat resistant glass insert, this insert then becomes part of the candle.

This means you can light your candle without fear of ever burning it down or damaging the external artwork.

We recommend leaving the foil on the Tea Light / Night Light to keep the glass insert clean.

Our pre-set candles unique to Jennies because we make them only for our customers.